If you have purchased an item online that you would like to return, please get in touch immediately with your order number and the item/s you would like to return. info@goodasgold.co.nz

Please do not return any items before we have responded to you.

Contact must be made within 48 hours of receiving your order, and proof of shipment must be sent within five business days of us confirming your return.

NO RETURNS, REFUNDS or EXCHANGES ON SALE ITEMS or ORDERS THAT USE DISCOUNT CODES. (unless warranty applies)
E.g: Discounted items, Orders using Discount Codes, Black Friday, End of Year or Boxing Day.

For a stress free return please ensure it meets all of the below requirements. 

Returns Policy:

• Returned items must be unworn, unused and have original packaging attached.
  
• Items must be sent back in an appropriate manner to prevent any damage. Footwear must be returned in a box so as to not damage the shoe box.
  
• ‘Sale’ items, special orders, and socks are final sale and strictly non refundable.
  
• Orders placed using a voucher, store credit, or that have previously been exchanged are non refundable.
  
• Only New Zealand and Australian orders are eligible for return, all International orders are final sale.
  
• In the instance your full order is returned for a refund this will incur a deduction fee for the complimentary shipping costs GAG incurred when sending your order. ($10 NZ orders, $30 Aus orders).
  
• Return shipping costs (back to Good As Gold) are to be covered by the customer. Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold. Therefore please use track n trace to make sure nothing gets lost!
  
• All sales are eligible for return "if" warranty applies please read warranty section in ‘Customer Care’ section.

If you have received an item different to the one you ordered, please email us at info@goodasgold.co.nz - include a brief description of the incorrect item. 

Return address is: Good As Gold Office, Level 1, 19 Edward street, Te Aro, Wellington, 6011, New Zealand.

If you live locally you can drop the item back into the store once you have been approved to do so.