Customer Care

  • 20 Bond Street trading Hours:

    • Monday - Friday 10am - 5:30pm
    • Saturday - Sunday 10:30am - 5pm

    For holiday hours check Google

  • Online orders are dispatched daily within business hours, Monday-Friday, and aim to be shipped within 1-2 working days from the date of order confirmation. Orders placed over the weekend will be dispatched the following business day. 

    Please get in contact if you’re needing something overnight or the same day and we will do our best to accommodate this. There will occasionally be small delays to this time, including around sale period and out of our control postage delays. 


    For all orders: if you do not see an order confirmation email when you have placed your order & an email with your tracking number once it is dispatched please check your spam/ junk folder in your inbox. Our default shipping option is signature required. We can send items without signature at the customer's request, but without signature, we can not take responsibility if items are lost or stolen.



    Please keep an eye on your delivery by monitoring the tracking number for updates. If you miss your delivery and do not arrange redelivery, or collection of your package within a certain amount of time (This varies from country to country) this is your responsibility and we are not able to cover the cost of shipping back to you if it gets sent back to us. Re-delivery costs will need to be repaid to us to resend it.



    If you live in Wellington NZ we strongly recommend choosing "In Store Pickup" for your order, The order can be ready for pick up same day (so long as it’s not pre-order) and our friendly team can help you out with any questions. 

    Good As Gold is a small independent store with a team of only 15 staff (in-store & online). We work incredibly hard to offer the best possible service.

  • Don't leave it too late.
    Make sure you get your orders in before the below cut off dates.

    We also have extended returns for all full price purchases in-store and online until 7th of January 2025. ( Please note sale items are still final)

    New Zealand / North Island
    - 9am Friday 20th December

    New Zealand / South Island
    - 9am Wednesday 18th December

    New Zealand / Rural
    - 9am Wednesday 17th December
    ..............................................

    Australia
    - Monday 9th December

    Australia Express with DHL
    - Monday 16th December
    ..............................................

    International
    - Monday 2nd December

    International Express with DHL
    - Wednesday 11th December

    We dispatch orders Monday to Friday, within 1-3 working days of your purchase. As we are a small team, please allow a little extra time for us to get your order to you, especially during busy periods!

    Wellington locals: We highly recommend selecting the "In-Store Pick-Up" option. Orders can often be ready for same-day collection, provided they're not pre-orders. We'll notify you by email once your order is ready for pick-up.

  • We offer Pickup in store / Click & Collect.

    Pick up location: Good As Gold - 20 Bond St, Te Aro, Wellington, New Zealand

    You will receive an email once your order is ready to collect if you do not receive this within one working day please check your spam and get in touch with us.
    info@goodasgold.co.nz

    When picking up your order please have your order confirmation ready. If someone is picking up your order for you they will also need to show the order confirmation.

    Please note, In store pick ups will be held for you at Good as Gold for a max of two weeks from order confirmation, our returns policy applies from the day of order confirmation.

  • Sorry, WE DO NOT offer refunds or exchanges on sale items or sales where a discount code or promotional discount was used.

    Please email us at info@goodasgold.co.nz if you have questions before you buy!

    - Items are eligible for return "if" warranty applies (please read warranty section below!)

  • If you have purchased an item online that you would like to return, please get in touch immediately with your order number and the item/s you would like to return. info@goodasgold.co.nz

    Please do not return any items before we have responded to you.

    Contact must be made within 48 hours of receiving your order, and proof of shipment must be sent within five business days of us confirming your return.

    NO RETURNS, REFUNDS or EXCHANGES ON SALE ITEMS or ORDERS THAT USE DISCOUNT CODES.
    (unless warranty applies)
    E.g: Discounted items, Orders using Discount Codes, Black Friday, End of Year or Boxing Day.

    For a stress free return please ensure it meets all of the below requirements. 


    Returns Policy:

    • Returned items must be unworn, unused and have original packaging attached.
    • Items must be sent back in an appropriate manner to prevent any damage. Footwear must be returned in a box so as to not damage the shoe box.
    • ‘Sale’ items, special orders, and socks are final sale and strictly non refundable.
    • Orders placed using a voucher, store credit, or that have previously been exchanged are non refundable.
    • Only New Zealand and Australian orders are eligible for return, all International orders are final sale.
    • In the instance your full order is returned for a refund this will incur a deduction fee for the complimentary shipping costs GAG incurred when sending your order. ($10 NZ orders, $30 Aus orders).
    • Return shipping costs (back to Good As Gold) are to be covered by the customer. Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold. Therefore please use track n trace to make sure nothing gets lost!
    • Items are eligible for return "if" warranty applies (please read warranty section below!)

    If you have received an item different to the one you ordered, please email us at info@goodasgold.co.nz - include a brief description of the incorrect item. 

    Return address is: Good As Gold Office, Level 1, 19 Edward street, Te Aro, Wellington, 6011, New Zealand.

    If you live locally you can drop the item back into the store once you have been approved to do so.

  • Any change of mind exchanges for instore purchases are only eligible for one week from the date of purchase, we can issue either a store credit or exchange but strictly no refunds.

    STRICTLY NO RETURNS & EXCHANGES ON SALE ITEMS.
    (unless warranty applies)
    E.g: Discounted items, Black Friday, End of Year or Boxing Day.

    Items to be exchanged or returned for store credit must be returned in new and unworn condition with all tags attached and boxes as new.

    Please pop back in store to remedy this issue, if you’re not able to swing by just email us at Info@goodasgold.co.nz

  • Our team thoroughly checks the quality of all items prior to dispatching orders, however we understand that sometimes things are missed and faults can occur or things don't last as long as expected. Pretty much everything we sell has been made by the hands of a skilled craft person/s, from over 70 different brands.

    Warranty process: 
    If the item was purchased online, please email info@goodasgold.co.nz with images of the fault, along with a description of what the fault appears to be and how the item has been cared for. If the item was purchased in-store, please feel free to pop into our store or give them a call and they will be able to assist you.

    Please note, warranties/returns will not be accepted under the following conditions:
    • No proof of purchase can be provided
    • The care instructions have not been followed correctly
    • The fault is due to lack of care for the item.
    • The fault has occurred outside of the 6 month warranty period

    Our team will get back to you on next steps forward once we have reviewed your email, please note for item’s to be repaired, replaced or credited the items must be returned for us first.

    Once we have the item back we’ll be in touch with our supplier to decide the best way forward. This process can take up to 10 working days. Many of our brands / suppliers are based overseas so contact time and assessments can delay an immediate outcome. We will do our best to ensure an outcome is sorted for you as soon as possible and will keep you updated on the process.

    We work alongside our brands / suppliers to get the product back to you as soon as possible. Most of the brands we sell at GAG have a strong sustainability focus and we strongly believe that “fixing something” is a far better outcome for the planet than throwing it away. We encourage our customers to think about this during the warranty process. Warranties will be prioritised in the following order: Repair - Replacement - Credit - Refund.

    General & Online Enquiries:
    info@goodasgold.co.nz
    04 381 4653

  • Click here for all gift card information

    Store Credit
    Store credit may be issued for a return or exchange and are valid for 6 months only. When store credit is provided for a warranty replacement it is valid for three months. Store credit will be in-store only for instore purchases, and online only for online purchases.

    But email us if you need to adjust this.
    info@goodasgold.co.nz

  • Good As Gold’s stock comes from all over the world, and sizes and styles are often limited. We try as hard as possible to update our website and store with product availability. Although as we have both a physical and online store, items that are available online can sometimes sell in store at the same time, in the very rare instance this happens we will immediately let you know and refund you in full.

    Pricing
    Prices of goods, services, delivery, and other charges displayed on our website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to guarantee that product descriptions or other content of the web site is 100% accurate, current or error free at all times. Mistakes happen but as we say, we try our best!

    Special Order
    The majority of the items we stock are special one off pieces and next time we get a drop from a brand it’ll be a full new line. However for some brands we can special order items in for you, please get in touch with us and let us know the brand, item and size you would like and we can look into this further. Please note special ordered items are full priced and discounts are not applicable to them.

    Pre-Order
    For some brands that sell out very quickly we will put a new collection on pre order. We only have estimates for scheduled delivery, which sometimes may vary and is out of our control. We will endeavour to keep in touch with you regarding any delayed deliveries. Occasionally we might be short-shipped products from a supplier or brand, in this case we will let you know immediately and refund you in full.

  • We accept all major credit cards (Mastercard, Visa, and AMEX), deferred payment methods AfterPay, and ZipPay, PoliPay for secure bank transfer and PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).This means it's very safe!

    You may be viewing our website in a default currency depending on your location and browser, please check the top right corner to ensure you are looking at your preferred currency, or to change the currency you’re viewing. Occasionally the currency may be displayed incorrectly for your location, this does not mean we will match this price in a different currency, and the accurate price with the displayed currency will be shown at checkout.

  • We can order in any item from Meadowlark's range for you - even styles, stones or materials that you don't see listed on our own website.

    Just send us email at info@goodasgold.co.nz and we can take it from there. Easy!

    Here is some key info:

    • Special Orders usually take 4-6 weeks to arrive for gold plating, and 2-4 for sterling silver.
    • Please ensure you specify in the notes section before checking out, your ring size, chain length, gem stone, or material (dependent on item).
      - E.g: Faceted Letter Necklace "A/Sterling Silver/40cm".
    • We do not offer returns, exchanges or refunds on special order items.
    • Every piece of Meadowlark jewellery is made with care from precious metals and natural gemstones. Whether you wear it as an everyday extension of yourself, or take it out only for the most deserving of occasions, jewellery really is a little something for forever.
    • Stones and metals are often a bit more fragile than they look and can be prone to issues like scratches, dents and tarnishing. Always protect your jewellery from sharp blows, scratches, chemicals and extreme hot and cold temperatures. Avoid swimming or playing sports with your jewellery on, chlorine and salt water can cause damage to all metals and can erode metals over time. Always remove rings (or wear gloves) when you’re cleaning or doing gardening.
    • The gold plating will eventually wear off over time, exposure to nail polish removers, perfume, hairspray and harsh cleaning products can accelerate this process. To enjoy your gold plated jewellery for longer it’s best to treat them as “sometimes” pieces rather than everyday ones. Good As Gold and Meadowlark do not cover the cost of re-plating.

That was...wordy, but it's nice to know we're all on the same page.

Get to the good stuff here!