Shipping policy
SHIPPING DETAILS:
New Zealand:
- Free delivery when you spend over $199
- 1-3 business days, tracked courier with NZPost.
Australia:
- Free shipping when you spend over $199 AUD
- We aim to deliver orders in 3-8 business days with AusPost / NZPost
- We also offer DHL Express Shipping, 2-5 business days, for $55 AUD.
International:
- Free shipping when you spend over $399 NZD
USA:
- $35 Flat Rate Shipping.
- The total you pay at checkout is a total landed cost, direct to your door with no extra costs from USA customs.
Selected products may incur extra shipping charges at our discretion.
Ordering multiple pairs of footwear may incur an additional shipping fee.
FULL SHIPPING / DELIVERY DETAILS
Customs Charges:
Every country has different customs laws and your product may incur other charges whilst in transit. Good As Gold is NOT responsible for customs charges and duties. If you do not pay these charges and the goods don't get returned to us within the 14 day returns period, we are not obliged to offer a full refund and the goods will be redirected back to you. So once again please note, these charges are your full responsibility and you should take this into account before making your purchase.
See info below regarding USA Duties/Customs Charges.
New Zealand Orders:
-
Free courier delivery when you spend over $199 NZD.
- Purchases under $199 will be charged $15 for courier delivery.
- Rural Delivery: Spend over $249.00 for free courier delivery, or it will cost $20 for Rural courier delivery
- NZ orders are sent using NZPost Couriers.
- Once an order is placed, please allow 1-3 business days for processing. This does not include shipping times.
- Orders placed over the weekend will be dispatched the following business day.
- We cannot ship to PO Boxes or Private Bags so just give us your Aunty or Grandma’s address and then you can take over from there.
All delivery methods are fully track and traceable, but we can send items without signature at the customer's request, but without signature, we can not take responsibility if items are lost or stolen.
Please keep an eye on your delivery by monitoring the tracking number for updates. If you miss your delivery and do not arrange redelivery, or collection of your package within a certain amount of time (This varies from country to country) this is your responsibility and we are not able to cover the cost of shipping back to you if it gets sent back to us. Re-delivery costs will need to be repaid to us to resend it.
Please Note: We do not deliver to rural addresses unless you tick the rural option of shipping and pay the extra $20.00 (NZD). We cannot ship to PO Boxes or Private Bags so just give us your Aunty or Grandma’s address and then you can take over from there.
In-Store Pick-Up (Wellington):
We offer Local Pick Up / Click & Collect. The pick up location is our Wellington store at: 20 Bond Street, Te Aro, Wellington.
You will receive an email once your order is ready to collect if you do not receive this within one working day please check your spam and get in touch with us, info@goodasgold.co.nz
When picking up your order please have your order confirmation ready. If someone is picking up your order for you they will also need to show the order confirmation.
Please note, In store pick ups will be held for you at Good as Gold for a max of two weeks from order confirmation, our returns policy applies from the day of order confirmation.
Australian Orders:
- Free delivery when you spend over $199.00 AUD.
- Australian orders are sent with AusPost / NZPost.
- Purchases under $199.00 AUD will be charged $35.00AUD for delivery.
- We aim to deliver Australian orders in 3-8 business days with NZPost / AusPost.
- We offer express DHL shipping for $55.00 AUD - (2-5 working days).
- Once an order is placed, please allow 1-3 business days for processing. This does not include shipping times.
- Orders placed over the weekend will be dispatched the following business day.
- Selected products may incur extra shipping charges at our discretion.
- Ordering multiple pairs of footwear may incur an additional shipping fee.
Customs Duty Charges:
Every country has different customs laws and your order may incur other charges whilst in transit.
Any Australian orders over $1000 will incur Australian Duty.
USA Orders:
- $35 (USD) Flat Rate Shipping.
- The total you pay at Check out is the total landed cost, direct to your door with no extra costs from USA customs.
- Orders are shipped with New Zealand Post and are trackable.
- We aim to deliver USA orders within 7-18 business days.
- We do not ship orders with multiple pairs of footwear to the USA. If you would like to order multiple pairs of footwear you will need to make multiple orders, and pay shipping and duties for each order.
- Selected products may incur extra shipping charges at our discretion.
- All USA orders are final sale and are not able to be returned
All Other International Orders:
- International shipping times vary by country see the checkout for estimates.
- All international orders are shipped with New Zealand Post or DHL Express and are trackable.
- Selected products may incur extra shipping charges at our discretion.
- All International orders are final sale and are not able to be returned
We offer Free shipping to the below countries when you spend over $399 (NZD), purchases under $399 (NZD) will incur the following shipping charges:
- Canada - $42.00 (CAD)
- United Kingdom - £26.00 (GBP)
- Europe - €28.00 (EUR)
- Hong Kong - $305.00 (HKD)
- Singapore - $45.00 (SGD)
- Thailand - ฿1,300.00 (THB)
- Japan - ¥5,700 (JPY)
- China - ¥280.00 (CNY)
Some special footwear releases may incur extra shipping charges at our discretion.
- Ordering multiple pairs of footwear may incur an additional shipping fee.
Good As Gold is NOT responsible for customs charges.
If you do not pay these charges and the goods don't get returned to us within the 14 day returns period, we are not obliged to offer a full refund and the goods will be redirected back to you.
So once again please note, these charges are your responsibility and you should take this into account before making your order.
Liability:
We are not liable for packages lost or damaged in transit with our postage partners.
FULL SHIPPING / DELIVERY DETAILS