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Store Info

Wellington

20 Bond Street

Wellington

New Zealand

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+64 4 381 4653

Opening Hours

Mon - Thur: 10.00am – 5.30pm

Friday: 10.00am – 6.00pm

Saturday: 10.30am – 5.00pm

Sunday: 10.30am – 5.00pm

Customer Care

Here's all the help you need! If you have any issues please email us at [email protected]


Holiday / Christmas Returns

Over the Holiday season we will accept extended returns on items purchased before Christmas until the 7th January 2023, but please read the T&Cs below.

We will only accept exchanges until the 7th January 2023.

Returns cannot be exchanged for Gift cards or store credit.

Online refunds are only available within our our usual returns policy time frame.

Items subject to sale cannot be exchanged.

No boxing day discounts on Returns & Exchanges

For detailed information on conditions of returned items please read Online Returns & Exchanges Part 1 & 2 below.


Shop Opening Hours

Regular Trading Hours at 20 Bond Street

Monday – Thursday: 10.00am - 5.30pm

Friday: 10.00am - 6.00pm

Saturday: 10.30am - 5.00pm

Sunday: 10.30am - 5.00pm

For holiday hours check Google


Phone

Shop: +64 4 381-4653

Office: +64 4 913-6061


Online Orders

We are dispatching orders daily / within 1-2 working days of order being placed ~ We aim to deliver all NZ orders with a 1-3 day courier service.

But during these wild Covid times deliveries may take 1 to 3 working days to be delivered.

We strongly recommend choosing "Local Pick-Up" / "In-Store Pick-Up" if you live in Wellington.

Good As Gold is a small independent store with a team of only 10 staff (in-store & online). We work incredibly hard to offer the best possible service.
We appreciate your support!

IF YOU HAVE ANY QUESTIONS PLEASE EMAIL:
[email protected]

We must receive payment of the whole of the price for the goods that you order before your order can be accepted, unless using Humm, LayBuy, AfterPay or PartPay. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.


Local Pick-Up / In-Store Pick-Up

We offer Local Pick Up / Click & Collect.

The pick up location is: 20 Bond Street, Te Aro, Wellington.

You will receive an email to confirm your order is ready to collect.
If you do not receive this within one working day please email us at [email protected]

These are some handy tips for picking up your order with no fuss:

  • Please bring your order confirmation email with you to pickup your order. This is to make sure you get the right order! If another person is collecting on your behalf they will need to show your order confirmation email at point of collection.
  • In Store Pickups will be held at Good As Gold Wellington for a max of 2 weeks from point of order.
  • Our returns policy applies from day of confirmation of order (that first email we send you).

Shipping & Delivery

We are dispatching orders daily / within 1-2 working days of order being placed ~ We aim to deliver all NZ orders with a 1-3 day courier service.

But during these wild Covid times deliveries may take 1 to 3 working days to be delivered.

We strongly recommend choosing "Local Pick-Up" / "In-Store Pick-Up" if you live in Wellington.

Good As Gold is a small independent store with a team of only 12 staff (in-store & online). We work incredibly hard to offer the best possible service.
We appreciate your support!

IF YOU HAVE ANY QUESTIONS PLEASE EMAIL:
[email protected]

New Zealand: Free courier delivery when you spend over $99.00.*
(Expect 1-4 day delivery)

  • Rural Delivery: Spend over $149.00 for free courier delivery. (Expect 2-6 day delivery)
  • Purchases under $149 will be charged $10.00 for courier delivery.
    PLEASE READ ABOVE FOR SHIPPING DELAYS

Australia: Free shipping when you spend over $259.00 (NZD).*
(Expect 3-8 working days).

Rest Of The World: Free shipping when you spend over $399.00 (NZD).*
(Expect 2-4 week delivery)

You can see all of our shipping and delivery info here.

*(Terms & conditions apply)


Online Returns & Exchanges ~ Part 1

If you would like to exchange or return items from your order, please get in touch with us immediately to let us know what you are returning, and why via email: [email protected]

Please don't return items until we have got back to you.

Only full priced purchases placed online are eligible to be returned for an exchange, store credit, or refund, providing your returned item/s fit our returns policy conditions outlined below.

Good As Gold Online Returns Policy:

~ You must contact us within 48 hours of receiving your order and send us confirmation of courier within 5 days for your return to be accepted.

~ Sale items cannot be returned or exchanged, and are non-refundable.

~ Special release sneakers cannot be returned or exchanged, and are non-refundable.

~ Returned Items must be unused/unworn, with the original tags & packaging still attached to the product.

~ Footwear must be returned in a box not a courier bag, as the shoe box will get damaged.

~ Sunglasses, jewellery, fragrance, etc must be returned in the original case & box.

~ Orders where a discount code or promotional discount was used cannot be returned or refunded.

~ Special orders or back ordered items cannot be returned, and are non-refundable.


Online Returns & Exchanges ~ Part 2

Please read the above section of Online Returns & Exchanges first...

~ Orders placed using a voucher or store credit cannot be returned.

~ Shipping and handling is non refundable and returns are the customers responsibility until they reach us.

~ Good As Gold is not responsible for the payment of the return shipping (back to us).

~ Free shipping on an exchanged item is only valid for the first exchange for NZ customers - Overseas exchanges will incur a return shipping fee of $15 Australian orders, $50 - $65 for other international orders.

~ If the item you wish to exchange for has a difference in value, you will have to pay the extra cost, or if it’s of less value we will issue you a store credit for the difference.

~ In the instance your full order is returned for a refund this will incur a deduction fee for the complimentary shipping costs GAG incurred when sending your order; NZ orders = $5 - Australian orders = $15 - International orders $50 to $65.

~ Purchases that have previously been exchanged for another colour, size, or style are not eligible for a refund, no exceptions.

If you have any questions regarding these terms please email us: [email protected]


In-Store Returns & Exchanges

If you bought the item in-store please pop back in to remedy the issue. If you are unable to swing by, just email us at: [email protected]

Sorry, NO refunds or exchanges on sale items or sales where a discount code or promotional discount was used.

  • We do not issue refunds for change of mind. In these cases we may issue store credit within a week of purchase date. Goods must be in new/unworn condition, tags attached and boxes as new.
  • Refunds will only be issued if the product is faulty at which we will still need some time to properly assess the item. We do not issue refunds for faulty products on the spot.

Availability

Good As Gold’s stock comes from all over the world, and sizes and styles are limited. We will try as hard as possible to give you the correct idea of sizing and whether the items are available. At times, you may encounter the following situation with our online store:

  • A product that you have selected to buy is listed as being in stock, however, because we are also a physical store as well as an online shop, the shopper in our physical store could be buying the product at the same time as you. So there is a possibility that you might try to buy a product online that is no longer available. If this happens we will happily apologise and refund you the full amount.
  • If you don’t see a ‘BUY NOW’ that’s because the product is super limited and sells fast in store and online. So email or call us and we can sort you out.
  • Because of small stock supply we do not hold items. The product shall be yours once a deposit or full payment has been made.

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is 100% accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!


Payments

For online payments we accept:

  • Credit card payments (Mastercard, VISA and AMEX) via Shopify's secure payment gateway
  • LayBuy, Afterpay, ZipPay and Humm (for all online laybys)
  • Paypal
  • Google Pay

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest free.

Afterpay and ZipPay also let you receive your purchase now and make 4 interest-free payments every two weeks.

Humm lets you receive your purchase now with two options for payment. You can buy 'Little Things' with purchases up to $1000 repaying in 5 fortnightly or 10 weekly slices. Alternatively there can be payments for 'Big Things' up to $10,000 repaying over 6, 9, 12 months all the way to 24 months.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). THIS MEANS IT'S SAFE AS!

All personal info, address, email, credit card and banking details must be filled out correctly to ensure we can send your purchase quickly and correctly.


Warranties ~ Part 1

Our team thoroughly checks the quality of all items prior to dispatching orders, however we are understand that sometimes things are missed and faults can occur or things don't last as long as expected.

Pretty much everything we sell has been made by the hands of a skilled craft person/s, from over 70 different brands.

Warranties & Returns Process: If the item was purchased online, please email [email protected] with images of the fault, along with a description of what the fault appears to be and how the item has been cared for.

If the item was purchased in-store, please feel free to pop into our store or give them a call and they will be able to assist you.

If the fault has occurred due to lack of care of the item, we will not be able to accept this for a repair, return or replacement.

Once we have reviewed the above information you will need to return the item to (with a track & trace courier): Good As Gold Office / Warranty. Level 1, 19 Edwards Street, Te Aro, Wellington, 6011

Or to our store - Whichever is easiest for you!

We will then get in touch with our supplier and figure out a way forward, and then email or call to let you know what we will do.


Warranties ~ Part 2

Some information about the faulty warranties process you might find helpful:

This process can take up to 10 working days. Many of our brands / suppliers are based overseas so contact time and assessments can delay an immediate outcome. We will do our best to ensure an outcome is sorted for you as soon as possible and will try to keep you updated.

We will work alongside our brands / suppliers to get your product back to you as soon as possible and it will be prioritised in the following order : Repair - Replacement - Credit - Refund.

Most of the brands we sell at GAG have a strong sustainability focus and we strongly believe that "fixing something" is a far better outcome for the planet than throwing it away or destroying it. We encourage our customers to think about this during the warranty process.

For enquiries about your warranty return you can contact us at: 04 913 6061 or email: [email protected]

Warranties/Returns will NOT be accepted under the following conditions:

  • No proof of purchase can be provided.
  • The care instructions have not been followed correctly.
  • The fault has been caused due to lack of care for the item.

If the fault is caused by the customer or has occurred outside of the warranty time frame, the return may still be accepted however any repairs will be at the cost of the customer.

Please note that this process can take some time, and we will always endeavour to get the best possible outcome for our customers as quickly as possible - We want happy customers of course!


Sale Items

Sorry, WE DO NOT offer no refunds or exchanges on sale items or sales where a discount code or promotional discount was used.

  • But if it is a faulty item we will do our best to fix the fault, please see the Warranties section in our Customer Care page.

Please email us at [email protected] if you have questions before you buy!


Pre-Order

Occasionally we might be short-shipped on product from a supplier or brand. In this case if an item you have ordered does not show up we will refund your order in full.

Note: Some items on display may differ in colour but in such cases this will be noted on the display page. We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with you regarding delayed deliveries.


Price Match

Although we do our very best to offer our products at a reasonable and competitive price determined by our suppliers, we also offer a global price match service. If you find the same product somewhere else for a lower price we are more than happy to match it. Price match is available in store and online. Please keep in mind the terms and conditions below:

  • The item must be full price and not subject to any promotion, sales offers or membership/VIP discounts or codes.
  • The item to be considered must be identical to the one listed at Good As Gold and currently in-stock on both sites.
  • We are happy to match prices in most situations but we still reserve the right not to alter our prices.

To sort out a price match or ask any questions, please email us at: [email protected] and we will try and answer you or arrange your price match as speedily as possible.


Loyalty

At Good as Gold we have a loyalty programme to say thanks for shopping with us.

For every $500 spent within 12 months, you’ll receive a $25 voucher to spend in-store or online.

To join our loyalty programme in-store simply sign up to receive our emails and then let us know your name each time you shop with us.

Loyalty will be collected on full price purchases in-store or online (some products excluded). Loyalty is excluded from items on sale, items where a discount code or promotional discount was used as part of a promotion, discounted or in any way, not at full retail.

$500 needs to be spent within 12 months and the loyalty voucher expires after 4 weeks.

The loyalty reward voucher cannot be given as a gift and can be redeemed on full price goods only.

Good as Gold reserve the right to change any loyalty terms and conditions at any time.


Gift Cards & Store Credit

Gift cards can be purchased in store or online and can be redeemed for items at Good As Gold. Both gift cards and store credit are valid for six months from time of issuing. You can redeem these online by entering the code into the Gift Card/Promo Code box in the checkout.

If you have any issues just email us at: [email protected]


Site Content

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!


Privacy Policy ~ Part 1

In order to deliver the best Good As Gold online experience as possible, sometimes we need a little bit of information from you. The following Privacy Policy explains how we collect, use and under certain conditions, disclose your personal information.

Good As Gold WGTN Ltd complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual.This policy explains how we will collect, use, disclose and protect your personal information.

Changes to this policy ~ We may change this policy by uploading an updated policy onto the website. The changes to our Privacy Policy will apply from the date that we upload the revised policy.

How we collect your personal information ~ We collect personal information about you from: You, when you provide that personal information to us, including via the website and any related service, through any registration or sneaker raffle process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products. Third parties where you have authorised this or the information is publicly available. Whenever possible, we will collect personal information from you directly.


Privacy Policy ~ Part 2

Disclosing your personal information ~ Sometimes in order for us to improve the services we provide you, we may need to disclose your personal information. We may disclose your personal information to: Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products. A person who can require us to supply your personal information, such as a regulatory authority. Any other person authorised by the Act or another law, such as a law enforcement agency. Any other person authorised by you.

How we use your personal information ~ We collect personal information from you to provide an efficient, meaningful, and customised experience. We may use your personal information to:
Help make the website easier for you to navigate and to improve the services and products that we provide to you. Help you quickly find information, products, and services. Guide you to new information, products, and services that we offer. To verify your identity. To inform you of our services and products, including contacting you electronically. To bill you and to collect money that is owed to us, including authorising and processing credit card transactions. To respond to communications from you. To conduct research and statistical analysis. This will only be done on an anonymised basis. To protect and/or enforce our legal rights and interests. For any other purpose authorised by you or the Act.

Protecting your personal information ~ We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.


Privacy Policy ~ Part 3

Accessing and correcting your personal information ~ Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to it. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable we will make the correction.

If you want to exercise either of the above rights, email us at [email protected] Please ensure your email provides evidence of who you are and explains the changes to your personal information in your request.

If you have signed up to our mailing list and no longer wish to be part of the GAG gang, simply email us with "unsubscribe" in the subject area, and we will unsubscribe you.

Internet use ~ While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

Our website contains links to third-party websites. When you use these links and leave our website please understand that we do not have any control over what appears on the third-party website.


Shipping & Delivery

New Zealand:

Free courier delivery when you spend over $99.00.
Purchases under $99.00 will be charged $5.00 for courier delivery.

We are dispatching orders daily / within 1-2 working days of order being placed.

We aim to deliver all NZ orders with a 1-3 day courier service ~ But during these wild Covid times deliveries may take 1 to 3 working days to be delivered.

We strongly recommend choosing "Local Pick-Up" / "In-Store Pick-Up" if you live in Wellington.

Click here for detailed shipping information

Customer Care

We love to look after our customers and answer all your questions the best we can. From finding out about online orders, what payment methods are provided, warranties and everything else in-between, we aim to aid you during your time of great great need. In saying all of that, if you'd rather just read up on everything follow the link!

Read More

Returns & Refunds

Full price purchases placed online are eligible to be returned for an exchange, store credit, or refund providing your returns items fit our returns policy conditions outlined below if you contact us within 48 hours of receiving your order.

Contact must be made via [email protected] within 48 hours of receiving the goods advising us of return.

Returned Items must be unused, with the original tags & packaging still attached to the product. All footwear must be returned in the original shoe box, sunglasses and jewellery in the original case & box.

Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold Ltd.

Discounted items or Items purchased with special offer discount codes are final sale and cannot be returned or refunded.

Read More