Function & Durability shop Patagonia here
Here's all the help you need! If you have any issues please email us at [email protected]
Regular Trading Hours at 20 Bond Street
Monday – Thursday: 10.00am - 5.00pm
Friday: 10.00am - 6.00pm
Saturday: 10.30am - 5.00pm
Sunday: 11.00am - 4.00pm
WE ARE DELIVERING ALL ORDERS NOW BUT PLEASE NOTE, THERE WILL MOST LIKELY BE DELAYS ON ALL INTERNATIONAL ORDERS WHICH ARE OUT OF OUR CONTROL DUE TO COVID-19.
THANK YOU FOR YOUR CONTINUED SUPPORT.
IF YOU HAVE ANY QUESTIONS PLEASE EMAIL:
We must receive payment of the whole of the price for the goods that you order before your order can be accepted, unless using LayBuy, AfterPay or PartPay. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.
All orders will be processed within two days and shipped within five maximum. There are only a few of us and we have to sleep too, but we will try our hardest to ship your order as fast as we can. Once your order has been processed you will receive a second email confirming shipping details.
For online payments we accept:
Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest free.
Afterpay and ZipPay also let you receive your purchase now and make 4 interest-free payments every two weeks.
Pay Pal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). THIS MEANS IT'S SAFE AS!
All personal info, address, email, credit card and banking details must be filled out correctly to ensure we can send your purchase quickly and correctly.
Good As Gold’s stock comes from all over the world, and sizes and styles are limited. We will try as hard as possible to give you the correct idea of sizing and whether the items are available. At times, you may encounter the following situation with our online store:
Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is 100% accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!
WE ARE DELIVERING ALL ORDERS NOW BUT PLEASE NOTE, THERE WILL LIKELY BE DELAYS THAT ARE OUT OF OUR CONTROL DUE TO COVID-19.
New Zealand: Free courier delivery when you spend over $99.00.*
Australia: Free shipping when you spend over $99.00 (NZD).*
Rest Of The World: Free shipping when you spend over $299.00 (NZD).*
*(Terms & conditions apply)
If you would like to exchange or return your items, please get in touch with us immediately.
If the item is in brand new/unworn condition with tags attached then you may send this back for a refund. Email us at [email protected] within 7 days to let us know.
Send the item (with track and trace) to: Returns:
Good As Gold ~ 20 Bond Street, 6011 Te Aro, Wellington
If you bought the item in-store please pop back in to remedy the issue. If you are unable to swing by, just email us at [email protected]
If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return it clean and not stinky.
With a warranty situation, we will need some time to assess the item. It's unlikely for us to have an instant solution on the spot. We are absolutely going to help you as best we can, we want happy customers of course! It may just take a few days.
All products must be returned with receipt or proof or purchase. Please send back items with a track and trace number so it doesn't get lost in the mail.
Sorry, no refunds or exchanges on sale items or sales where a discount code or promotional discount was used (but if it is a faulty item we will do our best to fix the fault). Please email us at [email protected] if you have questions before you buy!
Occasionally we might be short-shipped on product from a supplier or brand. In this case if an item you have ordered does not show up we will refund your order in full.
Note: Some items on display may differ in colour but in such cases this will be noted on the display page. We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with you regarding delayed deliveries.
Although we do our very best to offer our products at a reasonable and competitive price determined by our suppliers, we also offer a global price match service. If you find the same product somewhere else for a lower price we are more than happy to match it. Price match is available in store and online. Please keep in mind the terms and conditions below:
To sort out a price match or ask any questions, please call us on +64 4 913 6061 or email us at [email protected] and we will try and answer you or arrange your price match as speedily as possible.
At Good as Gold we have a loyalty programme to say thanks for shopping with us. For every $500 spent within 12 months, you’ll receive a $50 voucher to spend in-store or online. To join our loyalty programme in-store simply sign up to receive our emails and then let us know your name each time you shop with us. Loyalty will be collected on full price purchases in-store or online (some products excluded). Loyalty is excluded from items on sale, items where a discount code or promotional discount was used as part of a promotion, discounted or in any way, not at full retail. $500 needs to be spent within 12 months and the voucher expires after 4 weeks. The loyalty reward voucher cannot be given as a gift and can be redeemed on full price goods only. Good as Gold reserve the right to change any loyalty terms and conditions at any time.
Gift cards can be purchased in store or online and can be redeemed for items at Good As Gold. Both gift cards and store credit are valid for four months from time of issuing. You can redeem these online by entering the code into the Gift Card/Promo Code box in the checkout. Any issues just email us at [email protected]
Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!
We will use your information in the strictest confidence and will not give your info to any dodgy third party spam company. We only collect the information you give to use using an opt-in policy. The info you provide will help us keep you notified of everything we do. We will keep the data for an indefinite amount of time. We will keep your info private and we do not for any reason record credit card information. If you have signed up to our mailing list and no longer wish to part of the GAG gang, simply email us with unsubscribe in the subject area, and we shall wipe you off the list. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.
Shipping & Delivery
Free courier delivery when you spend over $99.00.
Purchases under $99.00 will be charged $5.00 for courier delivery.
We aim to deliver all NZ orders with a 1-2 day courier service, but occasionally in busy times orders can take 2-5 days.
Free shipping when you spend over $99.00 (NZD).
Purchases under $99.00 (NZD) will be charged $15.00 (NZD) for shipping.
Our standard Shipping to Australia takes 7-14 days.
Free shipping when you spend over $299.00 (NZD).
Purchases under $299.00 (NZD) will incur the following shipping charge:
Hong Kong/Singapore/Thailand $29.00
Click here for detailed shipping information
We love to look after our customers and answer all your questions the best we can. From finding about online orders, what payment methods are provided, warranties and everything else between we aim to aid you during your time of great great need. In saying all of that if you'd rather just read up on everything follow the link!
Full priced items may be returned for a credit with Good as Gold within 7 days of receipt for New Zealand purchases, and 10 days of receipt for international purchases.
Contact must be made via [email protected] within 48 hours of receiving the goods advising us of return.
Returned items must not have been worn, altered or washed and must have all original tags and packaging intact.
Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold Ltd.
Discounted items or Items purchased with special offer discount codes are final sale and cannot be returned or refunded.