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Store Info

Wellington

111 Victoria Street

Wellington

New Zealand

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+64 4 381 4653 *Due to us moving our phone line is currently down. Please e-mail us!

Opening Hours

Monday – Thursday: 10.00am – 5.30pm

Friday: 10.00am – 6.00pm

Saturday: 10.30am – 5.00pm

Sunday: Midday – 4.00pm

Customer Care

Here's all the help you need! If you have any issues please email us at info@goodasgold.co.nz


Online Orders

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

All orders will be processed within two days and shipped within five maximum. There are only a few of us and we have to sleep too, but we will try our hardest to ship your order as fast as we can. Once your order has been processed you will receive a second email confirming shipping details.


Payment

For online payments we accept:

  • Credit card payments (Mastercard, and VISA) via our secure payment gateway Eway
  • POLi payments or direct deposits (NZ customers only)
  • Paypal
  • LayBuy (for all online laybys)

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest free.

Pay Pal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). THIS MEANS ITS SAFE AS!

All personal info, address, email, credit card and banking details must be filled out correctly to ensure we can send your purchase expediently and correctly.


Availability

Good As Gold’s stock comes from all over the world and sizes and styles are limited. We will try as hard as possible to give you the correct idea of sizing and if the items are available. At times, you may encounter the following situation with our online store:

  • A product that you have selected to buy is listed as being in stock, however, because we are also a physical store as well as an online shop, the shopper in our physical store could be buying the product at the same time as you. So there is a possibility that you might try to buy a product online that is no longer available. If this happens we will happily apologise and refund you the full amount.
  • If you don’t see a ‘BUY NOW’ that’s because the product is super limited and sells fast in store and online. So email or call us and we can sort you out.
  • Because of small stock supply we do not hold items. The product shall be yours once a deposit or full payment has been made.

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, because we like to party and have the odd late night, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.


Shipping & Delivery

We use a variety of shipping and delivery methods to ensure your order gets to you as quickly as possible. You can see all of our shipping and delivery info here.


Returns & Exchanges

Online:

If the item is in brand new/unworn with the tags attached then you may send this back for a refund. Email us at info@goodasgold.co.nz within 7 days to let us know.

Send the item (with track and trace) to: Returns Good As Gold Level 1, 19 Edward St Te Aro Wellington 6011

Not applicable to sale items, sales where a discount code was used, faulty items, special/back ordered items. Returns must be sent back to us within 7 days (national orders) and 10 days (international orders ) of delivery. Good As Gold offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Good As Gold will retain any original shipment costs incurred: $5 NZ, $15 Australia, $25-$40 International.

In Store:

If you bought the item in store please pop back to remedy the issue. If you are unable to just email us at info@goodasgold.co.nz.

  • We do not issue refunds for change of mind, in these cases we will issue store credit to within a week of purchase date. Goods must be in new unworn condition, tags and boxes as new
  • Refunds will only be issued if the product is faulty

Warranties

If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean and not stinky.

All products must be returned with receipt or proof or purchase. Please send back items with a track and trace number so it won’t get lost in the mail!


Sale Items

Sorry no refunds or exchanges on sale items, (but if it is a faulty item we will do our best to fix the fault). Please email us at info@goodasgold.co.nz if you have questions before you buy!


Pre Order

Occasionally we might be short-shipped on product from a supplier or brand. In this case if an item you have ordered does not show up we will refund your order in full.

Note: Some items on display may differ in colour but in such cases this will be noted on the display page. We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with you regarding delayed deliveries.


Price Match

Although we do our very best to offer our products at a reasonable and competitive price determined by our suppliers, we also offer a global price match service. If you find the same product somewhere else for a lower price we are more than happy to match it. Price match is available in store and online. Please keep in mind the terms and conditions below:

  • The item must be full price and not subject to any promotion, sales offers or membership/VIP discounts or codes.
  • The item to be considered must be identical to the one listed at Good As Gold and currently in-stock on both sites.
  • We are happy to match prices in most situations but we still reserve the right not to alter our prices.

To sort out a price match or ask any questions, please call us on +64 4 913 6061 or email us at info@goodasgold.co.nz and we will try and answer you or arrange your price match as speedily as possible.


Gift Cards & Store Credit

Gift cards can be purchased in store or online and can be redeemed for items at Good As Gold. Both gift cards and store credit are valid for four months from time of issuing. You can redeem these online by entering the code into the Gift Card/Promo Code box in the checkout. Any issues just email us at info@goodasgold.co.nz.


Site Content

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, because we like to party and have the odd late night, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.


Privacy Statement

We will use your information in the strictest confidence and will not give your info to any dodgy spam company. The info you provide will help us create an easy to use online store that will be chocca block full of goodness. We will keep your info private and we do not for any reason record credit card information. If you have signed up to our mailing list and no longer wish to part of the G.A.G. gang simply email us with unsubscribe in the subject area, and we shall wipe you off the list. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.


Shipping & Delivery

NZ/AUS

Spend over $99NZD to receive free shipping. Purchases under $99NZD will incur the following shipping charge:

NZ $5
AUS $15

Rest Of The World

Spend over $299NZD to receive free shipping (For packages under 2kg).
Purchases under $299NZD will incur the following shipping charge:

Canada $45
Europe/Hong Kong/Singapore/Thailand $29
Japan $40
USA $29
UK $49

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Customer Care

We love to look after our customers and answer all your questions the best we can. From finding about online orders, what payment methods are provided, warranties and everything else between we aim to aid you during your time of great great need. In saying all of that if you'd rather just read up on everything follow the link!

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Returns

Full priced items may be returned for a credit with Good as Gold within 7 days of receipt for New Zealand purchases, and 10 days of receipt for international purchases.

Contact must be made via contact@goodasgold.com within 48 hours of receiving the goods advising us of return.

Returned items must not have been worn, altered or washed and must have all original tags and packaging intact.

Shipping and handling is non-refundable and returns are the customers responsibility until they reach Good as Gold Ltd.

Discounted items are final sale and cannot be returned or refunded.

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