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Store Info

Wellington

20 Bond Street

Wellington

New Zealand

View Map

+64 4 381 4653

Opening Hours

Mon - Thur: 10.00am – 5.00pm

Friday: 10.00am – 6.00pm

Saturday: 10.30am – 5.00pm

Sunday: 11.00am – 4.00pm

Customer Care

Here's all the help you need! If you have any issues please email us at [email protected]


Shop Opening Hours

Regular Trading Hours at 20 Bond Street

Monday – Thursday: 10.00am - 5.00pm

Friday: 10.00am - 6.00pm

Saturday: 10.30am - 5.00pm

Sunday: 11.00am - 4.00pm


Phone

Office: +64 4 913-6061

Shop: +64 4 381-4653


Online Orders

COVID-19 UPDATE (03.09.21) :
Good As Gold is committed to the health and safety of our team, customers, and community. We are continuing to operate as per Ministry of Health guidelines. Please see below for the status of our stores and online ordering

WE ARE SHIPPING ALL ORDERS
All online orders will be shipped in normal time frames but please allow an additional 2 – 3 days due to additional safety measures put in place to ensure the safety of our team and couriers.

THANK YOU FOR YOUR CONTINUED SUPPORT.
IF YOU HAVE ANY QUESTIONS PLEASE EMAIL:
[email protected]

We must receive payment of the whole of the price for the goods that you order before your order can be accepted, unless using LayBuy, AfterPay or PartPay. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

All orders will be processed within one or two days and shipped within 3 maximum. We are a small team and we will try our hardest to ship your order within one day. Once your order has been processed you will receive a second email confirming shipping details.

We will be offering Click & Collect from Wednesday the 1st of September. The pick up location is: 19 Edwards Street, Te Aro, Wellington.

Please call +64 4 913 6061 when you arrive outside and we instruct you on what to do.


Click & Collect

COVID-19 UPDATE (03.09.21) :
Good As Gold is committed to the health and safety of our team, customers, and community. We are continuing to operate as per Ministry of Health guidelines. Please see below for the status of our stores and online ordering.

We will be offering Click & Collect from Wednesday the 1st of September.

The pick up location is: 19 Edwards Street, Te Aro, Wellington.

Please call +64 4 913 6061 when you arrive outside and we instruct you on what to do.

Thanks!


Shipping & Delivery

COVID-19 UPDATE (03.09.21) :
Good As Gold is committed to the health and safety of our team, customers, and community. We are continuing to operate as per Ministry of Health guidelines. Please see below for the status of our stores and online ordering

WE ARE SHIPPING ALL ORDERS
All online orders will be shipped in normal time frames but please allow an additional 2 – 3 days due to additional safety measures put in place to ensure the safety of our team and couriers.

THANK YOU FOR YOUR CONTINUED SUPPORT.
IF YOU HAVE ANY QUESTIONS PLEASE EMAIL:
[email protected]

New Zealand: Free courier delivery when you spend over $99.00.* (expect 1-3 day delivery)

Australia: Free shipping when you spend over $99.00 (NZD).* (expect 1-3 week delivery)

Rest Of The World: Free shipping when you spend over $299.00 (NZD).* (expect 2-4 week delivery)

You can see all of our shipping and delivery info here.

*(Terms & conditions apply)

We will be offering Click & Collect from Wednesday the 1st of September.

The pick up location is: 19 Edwards Street, Te Aro, Wellington.

Please call +64 4 913 6061 when you arrive outside and we instruct you on what to do.!


Online Returns & Exchanges

If you would like to exchange or return your items, please get in touch with us immediately via email.

If the item is in brand new/unworn condition with tags attached then you may send this back for a refund. Email us at [email protected] within 7 days to let us know.

Send the item (with track and trace) to:

Good As Gold Office / Returns: Level 1, 19 Edwards Street, Te Aro, Wellington, 6011

  • Not applicable to sale items, sales where a discount code or promotional discount was used, faulty items, special orders or back ordered items. Returns must be sent back to us within 7 days (national orders) and 10 days (international orders ) of delivery.
  • Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold Ltd.
  • Good As Gold offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Good As Gold will retain any original shipment costs incurred: $5 NZ, $15 Australia, $25-$40 International.

In-Store Returns & Exchanges

If you bought the item in-store please pop back in to remedy the issue. If you are unable to swing by, just email us at [email protected]

  • We do not issue refunds for change of mind. In these cases we may issue store credit within a week of purchase date. Goods must be in new/unworn condition, tags attached and boxes as new.
  • Refunds will only be issued if the product is faulty at which we will still need some time to properly assess the item. We do not issue refunds for faulty products on the spot.

Availability

Good As Gold’s stock comes from all over the world, and sizes and styles are limited. We will try as hard as possible to give you the correct idea of sizing and whether the items are available. At times, you may encounter the following situation with our online store:

  • A product that you have selected to buy is listed as being in stock, however, because we are also a physical store as well as an online shop, the shopper in our physical store could be buying the product at the same time as you. So there is a possibility that you might try to buy a product online that is no longer available. If this happens we will happily apologise and refund you the full amount.
  • If you don’t see a ‘BUY NOW’ that’s because the product is super limited and sells fast in store and online. So email or call us and we can sort you out.
  • Because of small stock supply we do not hold items. The product shall be yours once a deposit or full payment has been made.

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is 100% accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!


Payment

For online payments we accept:

  • Credit card payments (Mastercard, VISA and AMEX) via Shopify's secure payment gateway
  • LayBuy, Afterpay, ZipPay and Humm (for all online laybys)
  • Paypal
  • Google Pay

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest free.

Afterpay and ZipPay also let you receive your purchase now and make 4 interest-free payments every two weeks.

Humm lets you receive your purchase now with two options for payment. You can buy 'Little Things' with purchases up to $1000 repaying in 5 fortnightly or 10 weekly slices. Alternatively there can be payments for 'Big Things' up to $10,000 repaying over 6, 9, 12 months all the way to 24 months.

Pay Pal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). THIS MEANS IT'S SAFE AS!

All personal info, address, email, credit card and banking details must be filled out correctly to ensure we can send your purchase quickly and correctly.


Warranties

If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return it clean and not stinky.

With a warranty situation, we will need some time to assess the item. It's unlikely for us to have an instant solution on the spot. We are absolutely going to help you as best we can, we want happy customers of course! It may just take a few days.

All products must be returned with receipt or proof or purchase. Please send back items with a track and trace number so it doesn't get lost in the mail.


Sale Items

Sorry, no refunds or exchanges on sale items or sales where a discount code or promotional discount was used (but if it is a faulty item we will do our best to fix the fault). Please email us at [email protected] if you have questions before you buy!


Pre-Order

Occasionally we might be short-shipped on product from a supplier or brand. In this case if an item you have ordered does not show up we will refund your order in full.

Note: Some items on display may differ in colour but in such cases this will be noted on the display page. We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with you regarding delayed deliveries.


Price Match

Although we do our very best to offer our products at a reasonable and competitive price determined by our suppliers, we also offer a global price match service. If you find the same product somewhere else for a lower price we are more than happy to match it. Price match is available in store and online. Please keep in mind the terms and conditions below:

  • The item must be full price and not subject to any promotion, sales offers or membership/VIP discounts or codes.
  • The item to be considered must be identical to the one listed at Good As Gold and currently in-stock on both sites.
  • We are happy to match prices in most situations but we still reserve the right not to alter our prices.

To sort out a price match or ask any questions, please call us on +64 4 913 6061 or email us at [email protected] and we will try and answer you or arrange your price match as speedily as possible.


Loyalty

At Good as Gold we have a loyalty programme to say thanks for shopping with us. For every $500 spent within 12 months, you’ll receive a $25 voucher to spend in-store or online. To join our loyalty programme in-store simply sign up to receive our emails and then let us know your name each time you shop with us. Loyalty will be collected on full price purchases in-store or online (some products excluded). Loyalty is excluded from items on sale, items where a discount code or promotional discount was used as part of a promotion, discounted or in any way, not at full retail. $500 needs to be spent within 12 months and the voucher expires after 4 weeks. The loyalty reward voucher cannot be given as a gift and can be redeemed on full price goods only. Good as Gold reserve the right to change any loyalty terms and conditions at any time.


Gift Cards & Store Credit

Gift cards can be purchased in store or online and can be redeemed for items at Good As Gold. Both gift cards and store credit are valid for four months from time of issuing. You can redeem these online by entering the code into the Gift Card/Promo Code box in the checkout. Any issues just email us at [email protected]


Site Content

Prices of goods and services and delivery and other charges displayed on the Good As Gold site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free all of the time. Mistakes happen but as we say, we try our best!


Privacy Statement

We will use your information in the strictest confidence and will not give your info to any dodgy third party spam company. We only collect the information you give to use using an opt-in policy. The info you provide will help us keep you notified of everything we do. We will keep the data for an indefinite amount of time. We will keep your info private and we do not for any reason record credit card information. If you have signed up to our mailing list and no longer wish to part of the GAG gang, simply email us with unsubscribe in the subject area, and we shall wipe you off the list. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.


Shipping & Delivery

New Zealand:

Free courier delivery when you spend over $99.00.
Purchases under $99.00 will be charged $5.00 for courier delivery.






WE ARE SHIPPING ALL ORDERS.
Orders will be shipped in normal time frames but because of Covid-19 restrictions please allow an additional 2 – 3 days due to additional safety measures put in place to ensure the safety of our team and couriers.


Click here for detailed shipping information

Customer Care

We love to look after our customers and answer all your questions the best we can. From finding about online orders, what payment methods are provided, warranties and everything else between we aim to aid you during your time of great great need. In saying all of that if you'd rather just read up on everything follow the link!

Read More

Returns

Full priced items may be returned for a credit with Good as Gold within 7 days of receipt for New Zealand purchases, and 10 days of receipt for international purchases.

Contact must be made via [email protected] within 48 hours of receiving the goods advising us of return.

Returned items must not have been worn, altered or washed and must have all original tags and packaging intact.

Shipping and handling is non refundable and returns are the customers responsibility until they reach Good as Gold Ltd.

Discounted items or Items purchased with special offer discount codes are final sale and cannot be returned or refunded.

Read More