Shipping policy

SHIPPING DETAILS:

Online orders are dispatched daily within business hours, Monday-Friday, and aim to be shipped within 1-2 working days from the date of order confirmation. Orders placed over the weekend will be dispatched the following business day. 

We strongly recommend choosing ‘local pick-up’ if you live in Wellington!

All delivery methods are fully track and traceable. Our default shipping option is signature required. We can send items without signature at the customer's request, but without signature, we can not take responsibility if items are lost or stolen.



Please keep an eye on your delivery by monitoring the tracking number for updates. If you miss your delivery and do not arrange redelivery, or collection of your package within a certain amount of time (This varies from country to country) this is your responsibility and we are not able to cover the cost of shipping back to you if it gets sent back to us. Re-delivery costs will need to be repaid to us to resend it.



Customs Charges:
Every country has different customs laws and your product may incur other charges whilst in transit. Good As Gold is NOT responsible for customs charges and duties. If you do not pay these charges and the goods don't get returned to us within the 14 day returns period, we are not obliged to offer a full refund and the goods will be redirected back to you. So once again please note, these charges are your full responsibility and you should take this into account before making your purchase.

See info below regarding USA Duties/Customs Charges.
 

New Zealand Orders:

Online orders are dispatched daily within business hours, Monday-Friday, and aim to be shipped within 1-2 working days from the date of order confirmation. Orders placed over the weekend will be dispatched the following business day. 
We aim to deliver all NZ orders in 1-2 days and all orders are sent with track n trace.

  • Domestic orders are sent using NZ POST Couriers.
  • Free courier delivery when you spend over $99.00.
  • Purchases under $99.00 will be charged $10.00 for courier delivery.
  • Rural Delivery: Spend over $249.00 for free courier delivery.
  • Purchases under $249 will be charged $20.00 for courier delivery.

Please Note: We do not deliver to rural addresses unless you tick the rural option of shipping and pay the extra $20.00 (NZD). We cannot ship to PO Boxes or Private Bags so just give us your Aunty or Grandma’s address and then you can take over from there.

In-Store Pick-Up (Wellington):

We offer Local Pick Up / Click & Collect. The pick up location is our Wellington store at: 20 Bond Street, Te Aro, Wellington.

You will receive an email once your order is ready to collect if you do not receive this within one working day please check your spam and get in touch with us, info@goodasgold.co.nz

When picking up your order please have your order confirmation ready. If someone is picking up your order for you they will also need to show the order confirmation.

Please note, In store pick ups will be held for you at Good as Gold for a max of two weeks from order confirmation, our returns policy applies from the day of order confirmation.

 

Australian Orders:

We aim to deliver Australian orders in 3-8 business days and 2-4 business days with express shipping. Occasionally in busy times deliveries may take upto 14 business days. Please note: ordering multiple pairs of shoes will incur an additional shipping fee.

  • Australian orders are sent with AUS Post / NZ Post.
  • Free courier delivery when you spend over $99.99AUD.
  • Purchases under $99.99AUD will be charged $35.00AUD for courier delivery.
  • We offer express DHL shipping for $28.00 AUD - (2-5 working days).

- Selected products may incur extra shipping charges at our discretion.
- Ordering multiple pairs of footwear may incur an additional shipping fee.


USA Orders:

- $35 (USD) Flat Rate Shipping.

- The total you pay at Check out is the total landed cost, direct to your door with no extra costs from USA customs.

- Orders are shipped with New Zealand Post and are trackable.

- We aim to deliver USA orders within 7-18 business days. 

- We do not ship orders with multiple pairs of footwear to the USA. If you would like to order multiple pairs of footwear you will need to make multiple orders, and pay shipping and duties for each order. 

- Selected products may incur extra shipping charges at our discretion.

- All International orders are final sale and are not able to be returned


All Other International Orders:

- International shipping times vary by country see the checkout for estimates. 

- All international orders are shipped with New Zealand Post or DHL Express and are trackable.

- Selected products may incur extra shipping charges at our discretion.

- All International orders are final sale and are not able to be returned

We offer Free shipping to the below countries when you spend over $399 (NZD), purchases under $399 (NZD) will incur the following shipping charges:

  • Canada - $42.00 (CAD)
  • United Kingdom - £26.00 (GBP)
  • Europe - €28.00 (EUR)
  • Hong Kong - $305.00 (HKD)
  • Singapore - $45.00 (SGD)
  • Thailand - ฿1,300.00 (THB)
  • Japan - ¥5,700 (JPY)
  • China - ¥280.00 (CNY)

Some special footwear releases may incur extra shipping charges at our discretion.

- Ordering multiple pairs of footwear may incur an additional shipping fee.

Liability:

We are not liable for packages lost or damaged in transit with our postage partners.